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FAQ’s

We are excited to let you know that we have now reopened.

The safety and well-being of our guests and staff is as always our top priority. When visiting us we would ask that you please observe government guidelines. It is important we work together to ensure the safety of all those that visit and work on the farm.

Please do not visit if you or your children are feeling unwell, you have a temperature or have possibly been exposed to someone with COVID-19.

 

KEY POINTS

  • Please maintain distance, observe good hygiene, frequent hand washing and be socially aware in accordance with current Government advice.
  • You need to ensure that everyone visiting follows all safety guidelines, our staff will not be responsible for ensuring children are following procedures.
  • Everyone, including members, must pre book tickets
  • We have adapted and added lots of activities to conform with the latest Government advice, so there will be plenty to keep you busy, even on a wet day!
  • Card payment only in Cafe & Farm Shop.
  • Face coverings must be worn in the Farm Shop, but are not required in other areas.
  • Indoor play areas will remain closed for now.
  • No picnics will be allowed in the main barn.

 

Membership Holders – we are in the process of extending the memberships that have missed time due to us being closed. You do not need to do anything as this should all happen automatically, but if you have any questions or concerns please email us [email protected] Please note that all members now need to pre book online and show their confirmation email and valid membership card on arrival in the car park where wristbands will be issued.  This is to ensure we do not go over our limited capacity.
*Please note that if you book and fail to turn up without notifying us, we have the right to cancel your membership without compensation*

 

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COVID-19 FAQ’s

When can we visit?

We are now OPEN DAILY 9am – 5pm. All visitors, including members, must pre book their tickets so that we can manage the number of visitors on site and stagger arrival times.

What precautions are you taking to ensure my visit is as safe as possible?

We will be selling a limited number of tickets online each day to allow us to control the number of people on site. We will also be staggering arrival time to prevent queues.

The visitor centre will be operating card (contactless where possible)  only payments in the farm-shop and cafe (Third party attractions may accept cash).

Increased cleaning is in operation and all contact points will be a priority. We have increased our hand washing areas and provided hand sanitiser points where required.

Perspex screens at all till points to keep you and our team safe.

The indoor play-areas will remain closed initially.

We will have a one-way system around the animal barns and activity areas.

We will only run activities that allow us to follow the current Government guidance.

Floor markings and signs to manage queues and required distancing.

All staff have completed a COVID-19 training course.

All staff will be health-monitored.

Will the cafe be open?

The ‘Woolly Sheep Cafe’ will be open daily. They will now operate a food collection point.

Seating will be available for those purchasing food. These will be cleaned after each use.

Cutlery and condiments will be delivered with your meal/snack and will be not available for self-service.

We will have limited seating in the barn so there may a wait for a table at peak times.

Tables will seat up to 6 people. We may not be able to seat groups together and tables cannot be moved.

The café will be serving a limited menu. Due to staff restrictions, please be patient.

The ‘Piglets Pantry’ takeaway will also be open for ice-creams, hot & cold drinks, and snacks.

Can I bring a picnic?

You can bring a picnic, but you will not be able to eat these in the main barn. We would also ask that you take your rubbish home with you.

Will the toilets be open?

The toilets and baby changing facilities are open. They may shut for short periods of time to allow for cleaning.

Do I need to book?

Everyone including membership holders will need to book online. We will have a limited number of tickets available each day to allow us to manage visitor numbers. You will need your booking confirmation email on arrival in the car park. Members will also be required to show their valid membership card.

Will admission prices remain the same?

With us limiting the number of tickets a day, increased staff, increase cleaning and continued animal care and retention of our staff, the costs for the business have risen hugely whilst income has fallen drastically. Therefore, we will not be reducing admission prices. We are continuing to adapt and add more activities for a good value day out.

I am a member; will my pass be extended?

Memberships that are still valid or expired during the time we are closed will have these days added to them therefore extending the expiry date. This is being done by our ticketing company who will be arranging this in due course. If you have any question, please email us [email protected]

I have a gift voucher; how can I use this?

If you would like to book admission using a gift voucher or day pass, please contact us and we can arrange this for you.

Will the play-areas be open?

Outdoor play areas are now open, however our indoor play will remain closed until we receive further guidance from the Government.

What daily activities are available?

We have a NEW Outdoor Activity Area to allow us to run as many of our activities outside as possible. We also have wet weather alternatives in our open sided barns when needed!

You will be able to meet all the animals in Pets Corner, Animal Barn and Animal Paddocks, Feed the Goats and Sheep as well as a selection of activities such as Animal Racing, Music Time, Meet Barnaby the Mascot, Wash the Tractor, Activity Trail and lots more! Activities will vary day to day but there will plenty to keep you busy!

We are currently NOT able to run tractor rides, egg collecting and animal handling sessions.

Can we see the animals in the barns?

Our Pets Corner & Animal Barns operate a one-way system.  We have added more hand washing points to allow visitors to wash their hands before and after visiting the barn.

We will be limiting the number of people in these areas so please be patient if there us a wait to enter.

How will the activities operate?

Required distancing will be in operation on all activities. Increased sanitisation and contact point cleaning will be in operation. Equipment will be regularly sprayed and disinfectant throughout the day.

Will the farm shop & gift shop be open?

The farm shop will be open daily 9am-5pm stocked with our home reared meats and other dry goods, ready meals, fruit, and vegetables. They will also continue to operate their click and collect service. Face coverings are required in the shop.

The gift shop will remain closed for now, however, there is an exciting selection of toys, books and cards available in the Farm Shop.

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Standard FAQs

Are dogs allowed?
Assistance dogs are welcome, otherwise we recommend that you leave your dog at home. Dogs (other than assistance dogs) are NOT allowed in the Farm Shop, Woolly Sheep Cafe or Indoor Activity & Play Barn. Access may be restricted on tractor rides and in Pets Corner during busy periods. We reserve the right to restrict access for dogs to any area that we feel may pose a risk to any of our animals or visitors.

How long should we allow for our visit?
There are plenty of activities and facilities to keep you busy for the whole day, if you make full use of all that is on offer we recommend allowing at least 4 hours for your visit.

Can my children come on their own?
No. We have a strict policy that states that children (anyone under the age of 16 years) MUST be accompanied and supervised by a responsible adult at ALL times.

What is there to do in bad weather?
There are plenty of indoor and under cover activities on offer every day at Roves Farm. Meet and feed our friendly farm animals in Pets Corner, rub noses with piglets of all ages in the Animal Barn and take part in some extra daily animal activities all under cover.  Our newly extended heated indoor play and activity barn houses plenty of activities to keep the family busy.  Exciting play areas for all ages, including giants slides, ropes, ball ponds, pedal tractors & more!  Sit down at the Craft Tables to create your own paper crafts to take home, and enjoy some of our delicious homemade light lunches, cakes and drinks at the Woolly Sheep Café.  Special toddler activities run twice a day every week day in term time, including bubbles, stories, singing and games. – Please note during this time not all activties are available 

What age group are the farm activities suitable for?
Our activities and facilities are aimed at children aged 0 – 12 years and their families.

How do I upgrade my day ticket to a membership pass?
You can upgrade you day ticket to a 6-month membership at any time DURING YOUR VISIT on the day your ticket was purchased. This can only be done in person at Reception. The value of the day ticket will be deducted from the membership cost. This does not apply to ‘pay monthly’ memberships which can only be ordered online.

Do I have to pay for parking?
No, we have ample free parking available for our visitors.

How do I get to you by public transport?
Roves Farm is NOT easily accessible by public transport. The nearest bus stop is 2 miles away. Booking a taxi is the best way to get to Roves Farm without a car.

Is there a cash point nearby?
There are cash points located in Highworth, approx. 3 miles from Roves Farm.  We accept card payments (not American Express) on purchases over £2.00 at Reception, the Café and Farm Shop.  Sorry we do not accept cheques.

Is the farm accessible wheelchair users and those with impaired mobility?
We do everything we can to make Roves Farm accessible to as many people as possible.  The animal barns, indoor play and activity barn, café, farm shop, outdoor picnic areas, tractor rides are all accessible via hard core or concrete walkways.  We have room for two wheelchairs on our tractor rides (please inform us on arrival if you would like to use these).  There are disabled toilet and hand washing facilities, and an easy drop off point by Reception if needed.  The animal paddocks, family walk and animal racing are accessed via grass paths which may not be accessible depending on ground conditions and your individual mobility needs.

What about baby facilities?
There are baby changing facilities in the main barn and a microwave at the café which you are welcome to use for heating baby food.

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