fbpx

FAQs

Covid-19 Visitor information – updated June 2020

We are excited to be opening again soon.
The safety and well-being of our guests and staff is, as always, our top priority.
When visiting us we would ask that you please follow the current Government Guidelines. This includes maintaining social distancing and observing good hand hygiene with frequent hand washing.
We will be constantly evolving our operations based on the latest advice.
Please DO NOT visit if  you or a member of your household is feeling unwell, has a temperature or has possibly been exposed to someone with COVID-19.

When can we visit?
We are on target to open on July 4th. The first week will be for valid membership holders only.
We will open for everyone on the 11th July every day 9am-5pm.

Do I need to book?
To allow us to manage the farm’s capacity and stagger arrivals we are currently asking all visitors including members to pre-book tickets online. This is to ensure a safe and enjoyable visit for everyone, hopefully with minimum queueing.
You will need to select an arrival time slot when booking and we ask that you aim to arrive at the farm within this slot.
On arrival you will be directed to the car park where you will need to have your booking confirmation to hand, and members will also need to have their valid membership card ready to show.

Will admission prices remain the same?
Yes, we will be running a full programme of activities although some of these will have changed in line with Government Guidelines.

Will your toilets be open?
Yes, they will be open and will be cleaned regularly.

Will the Cafe be open?
The ‘Woolly Sheep’ Cafe will be open daily serving a limited menu. Seating will be available in the Main Barn area for those purchasing food. We will be limiting seating in the Main Barn so there may be a wait at peak times. The Cafe will now operate a food collection point.
The ‘Piglet Pantry’ will also be open serving take-away ice-creams, hot & cold drinks, and snacks.  These may be consumed at our picnic benches outside the Main Barn, beside the Animal Barn or in the wooded area.

Can I bring a picnic?
Yes, we have plenty of outdoor space for a picnic including some undercover areas. Picnics will not be allowed in the Main Barn at this time.

What daily activities are available?
We are setting up outdoor areas to allow us to run many of our activities outside when possible. We can move many of our activities into our open-sided barns in wet weather. We plan to run most of our daily activities – these currently include toddler/music/story time, animal racing, meet the animals and activity trail. We will be adding more activities as our guidance changes. Some areas may close for short periods of time to allow for cleaning. We are setting up all activity areas to allow for social distancing. Increased sanitisation and contact point cleaning will be in operation throughout the day and after each activity.
We will not be running tractor-trailer rides, egg collecting or craft, and our indoor play areas remain closed.

Will the play areas be open?
Our outdoor play areas ‘Farmers Den’ & ‘Treehouse’ outdoor play areas will be open, but our indoor soft play and rabbit warren currently remains closed following Government Guidance. Our pedal tractor area will be open and re-located into one of our open-sided barns.

Can I pay with cash on site?
No.  We are currently accepting card payments only (contactless is preferred) at the Woolly Sheep Cafe,  and the Piglets Pantry.

Can we see the animals in the barn?
We are developing our Animal Paddocks so we can have more of our animals outside for you to see. Our Animal Barn and Pets’ Corner will be open operating a one-way system.

What happens if I require first aid whilst visiting?
We will have first aid kits around our site.  Our first aiders will be able to give advice but not hands on first aid unless it is a medical emergency.

Can I book my child’s birthday party?
We are not currently able to offer parties under the current restrictions.

Can I book a school or group visit?
We are not currently able to offer any group visits under the current restrictions.

Will the Farm Shop & Gift Shop be open?
The Farm Shop is open daily, stocked with our home reared meats and other dry goods, ready meals, fruit, and vegetables.
The Farm Shop will continue to offer a Click and Collect service.
Our Gift Shop will remain closed at this time.

What precautions are you taking to ensure my visit is as safe as possible?
We are limiting the number of people on site each day.
We have added extra handwashing and hand sanitiser stations around the Visitor Centre.
We are operating card only (contactless where possible) payments in our Farm Shop and Cafe.
Increased cleaning is in operation throughout the day.
Equipment will be cleaned after each activity.
We have protective screens at each till point to ensure the safety of our visitors and staff.
All activities have been planned to ensure a safe and enjoyable day for everyone.

How will you ensure that others follow the guidelines?
Everyone has received the information given to use from the Government and we expect that people will follow this. We ask that all parents and guardians supervise their children and others in their group. We also ask that they encourage children to maintain social distancing and follow hygiene procedures.

It might be a little different from previous visits but we are doing everything we can to make sure you have a safe, fun, family day out!

 

Special note for our Membership Holders

We are in the process of extending the memberships that have missed time due to us being closed. You do not need to do anything as this should all happen automatically, but if you have any questions or concerns please email us [email protected]
Please note that all members now need to pre book online and show their confirmation email and valid membership card on arrival in the car park where wristbands will be issued.  This is to ensure we do not go over our limited capacity.
*Please note that if you book and fail to turn up without notifying us, we have the right to cancel your membership without compensation*

 

——————————————————————————————————————————————-

Standard FAQs

Are dogs allowed?
Assistance dogs are welcome, otherwise we recommend that you leave your dog at home. Dogs (other than assistance dogs) are NOT allowed in the Farm Shop, Woolly Sheep Cafe or Indoor Activity & Play Barn. Access may be restricted on tractor rides and in Pets Corner during busy periods. We reserve the right to restrict access for dogs to any area that we feel may pose a risk to any of our animals or visitors.

How long should we allow for our visit?
There are plenty of activities and facilities to keep you busy for the whole day, if you make full use of all that is on offer we recommend allowing at least 4 hours for your visit.

Can my children come on their own?
No. We have a strict policy that states that children (anyone under the age of 16 years) MUST be accompanied and supervised by a responsible adult at ALL times.

What is there to do in bad weather?
There are plenty of indoor and under cover activities on offer every day at Roves Farm. Meet and feed our friendly farm animals in Pets Corner, rub noses with piglets of all ages in the Animal Barn and take part in some extra daily animal activities all under cover.  Our newly extended heated indoor play and activity barn houses plenty of activities to keep the family busy.  Exciting play areas for all ages, including giants slides, ropes, ball ponds, pedal tractors & more!  Sit down at the Craft Tables to create your own paper crafts to take home, and enjoy some of our delicious homemade light lunches, cakes and drinks at the Woolly Sheep Café.  Special toddler activities run twice a day every week day in term time, including bubbles, stories, singing and games. – Please note during this time not all activties are available 

What age group are the farm activities suitable for?
Our activities and facilities are aimed at children aged 0 – 12 years and their families.

How do I upgrade my day ticket to a membership pass?
You can upgrade you day ticket to a 6-month membership at any time DURING YOUR VISIT on the day your ticket was purchased. This can only be done in person at Reception. The value of the day ticket will be deducted from the membership cost. This does not apply to ‘pay monthly’ memberships which can only be ordered online.

Do I have to pay for parking?
No, we have ample free parking available for our visitors.

How do I get to you by public transport?
Roves Farm is NOT easily accessible by public transport. The nearest bus stop is 2 miles away. Booking a taxi is the best way to get to Roves Farm without a car.

Is there a cash point nearby?
There are cash points located in Highworth, approx. 3 miles from Roves Farm.  We accept card payments (not American Express) on purchases over £2.00 at Reception, the Café and Farm Shop.  Sorry we do not accept cheques.

Is the farm accessible wheelchair users and those with impaired mobility?
We do everything we can to make Roves Farm accessible to as many people as possible.  The animal barns, indoor play and activity barn, café, farm shop, outdoor picnic areas, tractor rides are all accessible via hard core or concrete walkways.  We have room for two wheelchairs on our tractor rides (please inform us on arrival if you would like to use these).  There are disabled toilet and hand washing facilities, and an easy drop off point by Reception if needed.  The animal paddocks, family walk and animal racing are accessed via grass paths which may not be accessible depending on ground conditions and your individual mobility needs.

What about baby facilities?
There are baby changing facilities in the main barn and a microwave at the café which you are welcome to use for heating baby food.

BUY
Online & Save!
Book Your Ticket Today
X